before u contact us, plz be sure to read this!

All sales are final and will be NO refund regardless of the reasons of claims.
Also, we do NOT honor any and all product exchange requests.

Q1 I purchased a product. but, I was not able to receive it.
Ans. plz use “REDELIVERY”. 👉 how to use

Q2 I have purchased it by mistake. Plz refund. or Plz give me new hair.
Ans. All sales are final and will be NO refund regardless of the reasons of claims. Also, we do NOT honor any and all product exchange requests.

Q3 This hair/pose/clothes does not suit me.
Ans. hmmm…Why did u not try DEMO?! Let’s try DEMO, also in order not to carry out useless shopping. If there is no DEMO, plz contact us.
When the note which wrote the size of the head is contained, please refer to it.
Much mesh heads are released, but those head shapes are originals of that designer.
We cannot understand all it. Plz try DEMO by all means!

Q4 I purchased item now. but, it does not arrive.
Ans. occasionally… There is such a trouble. very luggy, fault of SIM , fault of SL etc…
in that case, plz use “REDELIVERY” system. ☞ how to use

Q5 Plz sell a modifiable item to me. / send to me.
Ans. sorry…we will turn that down.

Q6 REDELIVERY LIST does not have the product which I have./I used REDELIVERY system, but an item does not arrive.
Ans. What is that item?
▸ GIFT from ur friend ==⇒ refer to Q7
▸ GIFT from PINK HUSTLER ==⇒ not redelivery
▸ GACHA ==⇒ not redelivery (cuz gacha item is no copy)
▸ SALE END ITEM ==⇒ not redelivery (check this)

Q7 I got a gift from a friend. I want to receive the item once again. Is REDELIVERY system usable?
Ans. The gift item is not recorded for ur history.It is recorded for the history of ur friend
plz ask ur friend to use a delivery system.

Q8 I’d like to send a question…
Ans. Plz write ur question in NC. send to pinkhustler Resident
Luka will not be able to receive almost!

Q9 Plz become a sponsor of my blog
Ans. We welcome a blogger. ☞ more info

Q10 Question except our product
Ans. The question except our product does not answer.

Q11 Plz tell me how to make mesh product/bento pose.
Ans. I learned them by self-education.u do ur best too.

—– hair —–—–

Q1 white hair is in box which I purchased.
Ans. all hair is white color first. plz change a color using color HUD.

Q2 HUD does not work
Ans. plz take off HUD. and wear it again.
plz wait until it is displayed “Ready” in Nearby Chat.
when a rag occurs in SL, HUD may not be usable temporarily. plz dutch and wear again.

Q3 plz tell me how to use HUD
Ans. plz check this ⇒ HOW TO USE

Q4 Plz sell a modifiable item to me. / send to me.
Ans. sorry…we will turn that down. all hair [COPY] [NO MOD] [NO TRANS]
furthermore! Rigged-MESH is impossible that u mod. If u would like to change something….
we have to make and upload it again. but we do NOT accept the special order.

Q5 hair alpha does not contain.
Ans. Sorry…hair alpha is put in the shop.(FREE)

Q6 Plz change a color. Plz change form. Plz make a item for me.
Ans. we do NOT accept the special order. u must purchase a sold thing after assent.
at first , try DEMO , plz think carefully.

Q7 Is size not changed?
Ans. resize is not possible in a property of Rigged-MESH(Fitted-MESH). NON-Rigged-MESH is resizable.
The long hair does not have NON-rigged(unrigged) mesh hair basically.

Q8 hair color is different…
Ans. we make structure of HUD and the structure of the hair with the same color code.
however, HUD is “full-bright” so that u see it very well.
hair does not make “full-bright” cuz it is strange.
we cannot cope even if said that colors are different after u purchased it! why do u not try DEMO?
furthermore, it seems that the color changes by environmental setting.
at first , try DEMO , plz think carefully.

Q9 Does it not become smaller?(NON Rigged-Mesh)
Ans. There is the limit. If the message “No resize! Out of limit sizes are not accepted” is displayed, it is a limit. plz try DEMO by all means!
※ long hair does not have NON-rigged(unrigged) mesh hair basically.

Q10 I cannot resize my hair…why?
Ans. is ur hair Rigged/Rigging-Mesh? cannot resize Rigged-Mesh in In-world.
resize is indicated for only Non-Rigged-Mesh

Q11 HAIR BASE is not included in hair box.
Ans. Did u confirm that HAIR BASE include in DEMO?! NO WAY!! cuz HAIR BASE is sold separately.
** 2016/04/20 postscript ** We are making HAIR BASE newly.cuz it supports MESH HEAD.plz wait…

Q12 MESH HEAD and a border of HAIR are transparent
Ans. plz take off HAIR and wear it again.
So it may be settled temporarily. We are working on its correction since MESH HEAD became mainstream.
Plz refer to this page to confirm update.

—– Pose for Project BENTO —–—–

Q1 what is Project BENTO?
Ans. It was introduced newly from 2016 autumn.plz acquire an exclusive viewer to display Bent definitely.(Nov,2016)
Download the official bento viewer

Q2 after having used poses, my shape has collapsed!!
Ans. It is not a problem! plz reset ur avatar.
avatar right click > Reset Skeleton or Reset Skeleton And Animations

Q3 poses not match my shape…
Ans. It is impossible to make a pose to the shape of all ppl…
plz coordinate ur shape.
btw, my shape is…Body Thickness 40 / Shoulders 22 / Breast Size 45 / Arm Length 78 / Hand Size 23

—– NAIL for BENTO HANDS —–—–

Q1 Nail slips off from a finger
Ans. We made it with approximate size,cuz there is not an official template.
NAIL may seem to slip off depending on SKIN which u wear.

Q2 Why do u not distribute DEMO?
Ans. In the characteristic of the product, we do not distribute DEMO of individual nail.
Plz try “sizing DEMO” which can check nail size.

Q3 Please tell me about size
Ans. made for VISTA ProHands, SLINK DynamicHands, Maitreya / long, super long, ultra long (nail length) / pointed, square (nail form)
Plz identify the length and form in sizing DEMO. Plz confirm size by each nail AD/POP or our website.

—– make up for “tsg” mesh head —–—–

Q1 Make-up is not indicated.
Ans. BUG is not found in *PH*HUD. a lot uses it without a problem such a phenomenon happens quite often.

plz check this
① is ur mesh head latest version?
② do u wear “.tsg. (head name) Makeup Layers”?
③ do u use “.tsg. Mesh Head Makeup Applier HUD”?
④ click and apply HUD → confirm “Mesh Head Makeup Applier HUD” → exclude “Makeup Layers” → wear “Makeup Layers” again
⑤ plz change an expression many times. and,plz finally choose “natural”

makeup does not seem to be applied to all expressions
plz make an inquiry in “TSG” about MESH HEAD. http://tsginsl.blogspot.com/

—– V.I.P group —–—–

Q1 How much does it cost to participate?
Ans. join cost L$500. NO refund regardless of the reasons of claims.
If u want to receive information of PINK HUSTLER,plz join INFORMATION SUBSCRIBE(free)

Q2 Did u expel me from this group?
Ans. what?! we do not expel a member.
but we expel a person troubling a visitor and staff.

Q3 I have withdrawn from V.I.P group by mistake. I want to join the group again. Plz repay me.
Ans.NO refund regardless of the reasons of claims. cuz We do not record the transaction history of all members.
About this matter,we may not help u.